UTS e-commerce

Posted: 23rd April 2010 by pisthon shella anggarena in Uncategorized
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1. Jelaskan bagaimana hubungan E-Commerce terhadap supply chain management?

Jawab :

Hubungan E-commerce terhadap supply chain management adalah sangat erat. E-commerce dengan segala kemudahannya membantu perusahaan dalam melakukan perencanaan, mengorganisasikan, menjalankan, sera melakukan pengontrolan terhadap rantai pasokan mereka. Dalam hal ini, perusahaan bisa melakukan penghematan baik waktu dan biaya yang akan dihabiskan dalam hal rantai pasokan. Peningkatan intensitas produksi perusahaan tentu harus didukung oleh manajemen rantai pasokan yang baik pula. Pasokan yang akan di atur untuk masuk dalam produksi harus bisa di atur dengan mudah. Manajemen rantai pasokan tersebut bisa diatur dengan mudah melalui direktori online yang tentunya sangat membantu perusahaan untuk melakukan pengawasan dengan baik. Supply chain management selalu mempunyai masalah mengenai idle time waktu pemesanan dengan waktu pengiriman dan waktu kedatangan waktu barang yang telah dibutuhkan dalam kegiatan operasionalnya. Hal ini bisa diatasi dengan sistem yang canggih dan terintegrasi dengan otomatisasi database. Dengan hal ini sistem yang akan bekerja secara otomatis untuk mengaturnya. Para pemesan dapat memesan barang yang menjadi bahan baku dalam aktivitas produksinya dengan melalui direktori online yang disediakan oleh perusahaan vendor meraka. Sehaingga dengan E-commerce ini tentunya dengan mudah melakukan berbagai hal mengenai supply chain management yang tentunya dapat meningkatkan tingkat efisiensi dan efektivitas perusahaan baik dalam hal waktu maupun biaya yang dikeluarkan.

2. Jelaskan bagaimana E-Commerce dapat mengurangi siklus waktu, meningkatkan kinerja karyawan dan memberikan dukungan terhadap memfasilitasi pelanggan?

Jawab :

E-commerce hal ini dapat mengurangi siklus waktu, meningkatkan kinerja karyawan, dan memberikan dukungan terhadap memfasilitasi pelanggan. Hal ini tercermin di perusahaan-perusahaan yang telah melakukan atau mengaplikasikan e-commerce secara konsisten dan sudah terintegrasi melalui sistem yang modern. Sehingga sistem tersebut tertata rapi di database perusahaan. Dalam hal mengurangi siklus waktu sudah dibicarakan mengenai supply chain management di atas. Dimana perusahaan bisa menghemat idle time mereka dengan baik dan konsisten dengan e-commerce.

Dalam hal meningkatkan kinerja karyawan, perusahaan menggunakan e-commerce untuk melakukan koordinasi alur kinerja mengenai melalui direktori online. Peningkatan kinerja tersebut dapat terlihat dari pemberian tugas dengan lebih terstruktur dan kemudahan akses bagi karyawan mengenai apa yang harus mereka lakukan besok di pagi hari di kantor mereka. Sehingga karyawan dapat mempersiapkan diri dengan sebaik-baiknya secara dini untuk pekerjaan yang ttelah menanti esok hari. Sehingga perusahaan dapat meningkatkan kinerja karyawan melalui e-commerce.

Dalam hal e-commerce memfasilitasi pelanggan tentu saja hal ini sangat benar. Ditijau dari kegunaan e-commerce itu sendiri, e-commerce dapat memanjakan pelanggan dengan direktori online mellalui official website perusahaan yang telah dirancang untuk memudahkan calon pelanggan mereka. Kemudahan akses dan pemberian layanan secara baik, akan mempunyai nilai lebih di mata konsumen yang telah melakukan aktivitas di direktori online perusahaan. Maka dari itu e-commerce sangatlah membantu pelanggan.

3. Bandingkan antara “marketplaces” dengan “marketspaces”. Apa keunggulan dan keterbatasan masing-masing!

Jawab :

· Keunggulan marketplaces:

1. Mempunyai akses penjualan dan pembelian secara jelas dan nyata.

2. Mempunyai tingkat kepercayaan yang lebih jelas dan tinggi diantara penjual dan pembeli.

3. Barang yang dijual atau dibeli dapat diamati dengan mudah mengenai kualitas dan kondisi barang.

4. Tidak ada pihak manapun yang merasa tertipu dalam aktivitas pembelian maupun penjualan.

· Keunggulan maketspace :

1. Dapat mempunyai informasi yang lebih mengenai barang yang diperdagangkan.

2. Pembeli lebih murah dalam mencari nformasi mengenai barang yang akan dibelinya.

3. Memungkinkannya pembeli dan penjual untuk melakukan aktivitas perdagangannya walaupun tidak dalam satu lokasi.

4. Pembeli mempunyai aksesibilitas yang baik dalam melakukan pembelian barang yang diinginkannya.

· Kelemahan Marketplaces.

1. Informasi yang harus dibeli untuk mendapatkan barang oleh pembeli lebih terkesan mahal.

2. Tingkat aksesibilitas yang lebih rendah.

3. Tidak terjadinya proses jual beli bila pembeli dan penjual tidak dalam satu lokasi.

4. Informasi mengenai harga, mutu, dan kualitas barang yang rendah.

· Kelemahan Marketspaces.

1. Rentan terhadap penipuan.

2. Kualitas barang yang tidak terjamin 100% dengan kualitas sebenarnya.

3. Adanya idle time untuk mendapatkan barang yang telah dibeli oleh seorang pembeli.

4. Tingkat kepercayaan yang relatif rendah.

4 Bandingkan harga Sony digital Camera pada: shopping.com, mysimon.com, bottomdollar.com, bizrate.com, dan pricescan.com. Situs mana yang memberikan harga terbaik? Dimana anda mendapatkan informasi terbaik?

Jawab :

Situs yang memberikan harga terbaiknya tergantung pada seri Sony digital camera dan specifikasinya. Akan tetapi saya membandingkan harga Sony Cyber-shot DSC-T700 dimasing-masing situs diatas. Ternyata situs tang memberikan harga terbaik yaitu pada situs pricescan.com. Situs ini menawarkan harga yang menarik dan bagus diantara situs-situs yang lain.

Informasi terbaik juga terletak pada pricescan.com mengenai update harga yang meraka tawarkan. Apabila informasi ini meliputi informasi lebih lengkap mengenai rentang harga Sony digital camera lebih condong di situs shopping.com yang memberikan informasi rentang harga lebih lengkap diantara yang lain.

Kesimpulan dari kedua analisis diatas lebih tergantung pada konten dan fleksibilitas harga yang ditawarkan. Masing-masing tipe sony digital camera berbeda perlakuannya di masing-masing situs tersebut.

5 Jelaskan bagaimana trust, kepuasan, loyalitas konsumen pada E-Commerce?

Jawab :

Trust, kepuasan dan loyalitas konsumen pada e-commerce, yaitu:

· Kepercayaan

Kepercayaan dalam hal ini dalam arti dimana sebuah perasaan dimana seorang pelanggan akan merasa percaya untuk melakukan aktivitas dengan vendor yang dikehendakinya. Berikut ini cara meningkatkan kepercayaan di e-commerce.

­ Bundel merk yang berkualitas dan terjamin.

­ Pengaturan sistem keamanan vendor yang terjamin. Sehingga pelanggan merasa nyaman ketika melakukan transaksi.

­ Meningkatkan interaksi antara penjual dan pembeli dengan harapan dapat meningkatkan kepercayaan diantara keduanya.

· Kepuasan

Kepuasan dalam e-commerce adalah salah satu yang paling penting dari reaksi konsumen dalam lingkungan online B2C. Dalam e-commerce kepuasan dapat diukur dari statistik berikut:

­ 80% dari kepuasan tertinggi konsumen online menginginkan untuk berbelanja kembali dalam 2 bulan.

­ 90% menginginkan untuk memberikan rekomendasi vendor kepada yang lain.

­ Bagaimanapun, 87% pelanggan yang tidak puas akan meninggalkan vendor mereka secara permanen tanpa memberikan komplain mereka.

  • Loyalitas

Loyalitas yaitu suatu tingkat dimana seorang pelanggan setia dengan suatu penyedia atau vendor dan merk tertentu dan pelanggan tersebut melakukan pembelian kembali. Dimana loyalitas pelanggan ini tentunya akan meningkatkan penjualan dan meningkatkan keuntungan perusahaan. Sehingga apabila dihubungkan dengan e-commerce, maka dapat ditarik sebuah kesimpulan bahwa bagaimana pelanggan yang telah menggunakan fasilitas e-commerce pada vendor tertentu akan setia melakukan aktivitas online mereka pada vendor tertentu.

6 Jelaskan bagaimana penerapan segmentasi pada E-Commerce?

Jawab :

Dalam segmentasi bila diterapkan melalui e-commerce meliputi beberapa hal baik segmentasi produk,segmentasi pasar, segmentasi pelanggan dan lainnya. Proses segmentasi yang disain oleh vendor online pada pinsipnya sama dengan vendor offline yang telah ada. Tetapi dalam e-commerce ini dituntut untuk melakukan inovasi layanan mengenai kemudahan online yang ditawarkan oleh vendor online tersebut. Segmentasi pada e-commerce akan memudahkan para vendor online untuk bisa melakukan bidikan secara tepat dalam aktivitas B2B dan B2C yang telah mereka terapkan. Sehingga vendor tersebut bisa mempertahankan bisnis mereka secara terus menerus.

7 Cari contoh 3 situs yang menerapkan B2B menggunakan E-Commerce. Berikan gambaran tentang situs-situs tersebut?

Jawab :

· www.alibaba.com

Dalam situs tersebut memberikan penawaran baik untuk aktivitas sell or buy, serta untuk supplier yang akan bergabung. Kita bisa melakukan join secara free dan bisa melakukan cek barang yang tersedia dengan memasukkan barang yang akan kita cari dengan juga menentukan tempat barang tersebut tersedia. Baik secara region maupun semua negara. Dalam situs ini menawarkan berbagai keperluan, mulai keperluan agriculture, teknologi dan sebagainya.

· www.eceurope.comECeurope

Dalam profilnya menyatakan bahwa mereka adalah sumber terbesar the international trade lead. Dimana lebih dari 560.000 bisnis telah terdaftar untuk meningkatkan penjualan mereka, menurunkan biaya supplier, dan menemukan kontak bisnis baru. Kategori Trade lead yang mereka tawarkan mulai aerospace sampai utilities. Berbeda dengan www.alibaba.com, situs ini dalam search engine mereka juga bisa mencari berdasarkan rating, public atau private sectore dan lain sebagainya. Sehingga informasi yang kita dapatkan lebih fokus dan terarah.

· www.ecplaza.net

Dalam situs ini dasarnya sama dengan kedua situs diatas. Mereka menawarkan konsep B2B di site mereka. Tetapi dalam disain dan fitur webnya cukup sederhana dibandingkan dengan kedua site diatas. Akan tetapi dalam site ini memperlihatkan history dalam kegiatan B2B yang telah dilakukan dan dilengkapi dengan hot keywords yang tentunya memudahkan para pengunjung site ini. Kategori yang ditawarkan yaitu mulai dari animal&vegetables sampai services.

Hello world!

Posted: 19th March 2010 by pisthon shella anggarena in Uncategorized

Selamat datang di Student Blogs. Ini adalah posting pertamaku!

Tugas2

Posted: 19th March 2010 by pisthon shella anggarena in Uncategorized
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Pengertian Spesifik e-Mall
Sebelum mempelajari lebih lanjut tentang E mall, sebelumnya disini akan dejelaskan mengenai e Mall terlebih dahulu. Secara umum e_commerce dapat diklasifikasikan menjadi 2 jenis yaitu business to business (B2B) dengan business to customer (B2C). B2B adalah sistem komunikasi bisnis on line antar pelaku bisnis, sedangakan B2C merupakan mekanisme toko on Line (electronic shopping Mall) yaitu transaksi antara e_merchant dengan e_customer. Dalam business to business pada umumnya transaksi dilakukan oleh para crading partners yang sudah saling kenal dengan format data yang telah disepakati bersama. Sedangkan dalam business to customer sifatnya terbuka untuk public sehingga setiap individu dapat mengaksesnya melalui suatu web server. Jadi e mall merupakan bagian dari e-commerce yang berupa toko atau mall online / maya di dunia internet.
Secara spesifik elektronik mall dapat berbentuk dalam beberapa tipe mall :
1. Mall umum / generalized
Ini adalah marketspace yang besar yang menjual semua tipe produk/ contoh amazon.com, choicemall.com, shop4.com shop.com, spree.com dan portal publik yang besar seperti yahoo.com, aol.com, lycos.com. semua departemen yang besar dan toko diskon termasuk dalam kategori ini.
2. Mall special/ specialized
Mereka hanya menjual satu tipe atau beberapa tipe produk, seperti buku,bunga.anggur, mobil, atau hewan. Amazon.com memulai bisnisnya sebagai spesial penjual buku, namun sekarang telah berubah menjadi general store. 1800flowers.com hanya menjual bunga dn hadiah yang berkaitan. Fashionmall/beautyjungle.com spesialisasi pada produk kecantikan, tips, dan trend mode. Cattoys.com menjual berbagai macam mainan kucing. Uvine.com menjual anggur.
3. Regional vs toko global
Beberapa toko, seperti e-grocers atau penjual furnitur, melayani customer yang berada pada lingkungannya saja. Contoh parknshop.com hanya melayani hongkong.
Comentar generalized e-mall
Seperti dijelaskan diatas bahwa generalized e-mall merupakan mall yang menjual barang-barang secara umum. Kita dapat mengambil contoh shop4.com, di disitus luar negeri tersebut menjual berbagai produk yang dibutuhkan oleh konsumen.
Comentar terhadap e-mall shop4.com
Komponen utama dan pemain dalam e-mall adalah customer, penjual, barang, dan jasa (fisikal atau digital), infrastruktur, front end, back end, perantara, partner bisnis lainnya, dan jasa pendukung.
1. Customer
10 juta orang di dunia ini yang membuka internet merupakan pembeli potensial atas barang dan jasa yang ditawarkan atau diiklankan di internet. Pembeli mencari perbandingan harga, barang sesuai pesanan, barang kolektor, entertainment, dan lain-lain. Situs ini hanya berlaku bagi konsumen yang ada di Amerika serikat.
2. Penjual
Dalam situs tersebut disebutkan bahwa shop4.com merupakan salah satu pasar online yang melakukan penjualan local, nasional dan interlokal yang dilakukan oleh individu maupun bisnis kecil. “Shop4®.com is owned and offered by Signature Agency, Inc.” disini jelas disebutkan bahwa pemiliknya adalah signature agency Inc.
3. Produk dan jasa
Produk yang dijual disini beraneka ragam, mulai dari buku, computer, kebutuhan rumah tangga dan kantor, elektronik, olah raga, mainan, kesehatan dan kecantikan.
4. Infrastruktur
infrastruktur marketspace meliputi jaringan elektronik, hardware, software, dan lain-lain.
5. Front end
customer berinteraksi dengan marketspace melalui front end. Komponen dari front end bisa meliputi pintu gerbang penjual, katalog elektronik, shopping cart, search engine, dan pintu pembayaran. Semua front end telah ada di situs tersebut dengan jelas.
6. Back end
semua aktivitas berhubungan dengan agregasi pesanan dan pemenuhan, manajemen persediaan, pembelian dari supplier, accounting, keuangan,proses pembayaran, packaging, pendistribusian yang dinamakan back end dari sebuah bisnis.
7. Perantara
Dalam marketing, perantara merupakan orang ketiga yang mengoperasikan hubungan antara penjual dan pembeli. Perantara menawarkan jasa mereka dalam web. Peranan dari perantara disini berbeda dengan peranan perantara pada umumnya. Perantara online menciptakan dan mengatur pasar online. Mereka membantu mencocokkan pembeli dan penjual, menyediakan jasa infrastruktur, dan membantu customer dan atau penjual dalam menyelesaikan transaksi. Mereka juga membantu sangat banyak transaksi yang ada pada jasa penyediaan, seperti didemonstrasikan pada WebMD. Perantara online biasanya beroperasi dengan sistem komputer.
8. Partner bisnis lainnya
Selain perantara, terdapat beberapa tipe partner bisnis, seperti pengiriman yang berkolaborasi melalui internet, dan partner lain yang biasanya berkaitan dengan supply chain. Disini shop4.com menjalin kerjasama dengan Global Online Travel — www.geperfectgetaways.com, Signature’s Nationwide Auto Club, Inc® — www.autoclub.com, Signature Wellness Plan® — www.signaturewellnessplan.com, Legal Services Plan — www.legalhelpnow.com.
9. Jasa pendukung
Banyak jasa pendukung yang tersedia, mulai dari pengesahan sertifikat, jaminan orang ketiga, sampai penyedia layanan.
Secara keseluruhan, shop4.com telahmenyediakan dan memberikan pelayanan yang maksimal terhadap konsumen. Disitu juga terdapat persetujuan penggunaan, yang bertujuan untuk memberitahukan kesepakatan antara penjual dan calon pembeli di dunia maya.

BUSINESS

Posted: 18th March 2010 by pisthon shella anggarena in Uncategorized
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Going into Business for Yourself, the Ultimate Business Oxymoron 

Five things to consider before starting your own business 

Top 10 Customer Service Tips for Entrepreneurs 

The Art of Exceptional Customer Service

Mortgage To Help Your Financial Future

The Good Agribusiness

Gold Mining Process

Going into Business for Yourself, the Ultimate Business Oxymoron

Posted: 18th March 2010 by pisthon shella anggarena in Uncategorized
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Going into Business for Yourself, the Ultimate Business Oxymoron Going into Business for Yourself, the Ultimate Business Oxymoron – Alan J. Zell
Alan J. Zell, Ambassador Of Selling

Every decade has its “hot” business themes. In the past three or four decades for big business, the themes were “TQM” (Total Quality Management) “Management by Objective” and “Team Circles” to name a few of the better know ones. Lately, for individuals the “hot” idea has been “going into business for yourself.” Some think they want to go into business because of downsizing, and some because they don’t like the job, the boss, or the business. First, “Going into business for yourself” seems a lot easier than going out and looking for a new job. Secondly, the idea that one can have the freedom he or she always dreamed of appears to be a goal within reach because being in “business for yourself” means to be in charge of one’s own destiny.
Newspapers, magazines, TV radio, high school and college courses and the Internet are filled with great examples why people should to “go into business for themselves.” If one can spell and pronounce “e-n-t-r-e-p-r e-n-e-u-r (s)he can be one. When I give my seminars to business “wanna bes,” I ask them to spell “entrepreneur.” Most can’t. My comment is that if it is that hard to spell, it is just as hard to be one.
If there ever was an oxymoron, “going into business for yourself” is a prime example. No one can be “in business for yourself” because people have to be in business to fulfill the wants and needs of other people, businesses, and organizations. Being in “business for yourself” indicates that the business has only one customer, and no business survives on one customer. If a potential client believes he or she can do for less and/or better what an outside supplier, or entrepreneur can do, they will not get the job.
Successful people, businesses, and organizations do for others what others can’t do, don’t do, won’t do for themselves. It’s as simple as that. Every business has two categories of employees: Temporary employees called suppliers and full-time suppliers called employees. People who are “in business for yourself” must consider themselves as suppliers or temporary employees.
The independent business person has to find out what tasks/jobs his or her potential clients need filling on a part-time or project basis. This is often referred to as “marketing.” Actually, before one can be “open for business” there needs to be some market research. Afterwards comes the marketing. As the Music Man said in the musical of the same name, “You’ve got to cover the territory!” And that means both before and after the doors to the new business are open.
Market research is not a mystifying act that marketing magicians practice. It is usually very basic: walking with, talking to, and calling on those people who might use one’s products or services. Few have been taught how to research the market or have enough funds to hire someone to do it for them. It might pay, though, to go to a market research firm to learn the right questions to ask. What questions are asked and how they are asked will determine the validity of the research. Many marketing firms will be happy to assist in this for a very reasonable fee. They know that they are not going to get (nor do they expect) that size of a research project.
Being in business for yourself means starting early in the morning, working late into the evening most days, spending long Saturdays and busy Sunday afternoons with your new “baby.” It’s going without a vacation because there is no one else to operate and run the business when one is away. Movies, golf, skiing, going to ball games no longer are recreation, but luxuries.
Now, after reading all of this, is it worth it, this “going into business for yourself?” The answer is definitely “YES!” as long as you know what is needed, how to fill the need, and can fill it, and have the energy and desire to get the job done.

Posted: 18th March 2010 by pisthon shella anggarena in Uncategorized
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business articles
David Bond



Five things to consider before starting your own business Five things to consider before starting your own business – Article by David Bond

Getting free from dominating bosses and the possibility to make your own decisions is one of the lures of starting your own business. As attractive as it looks, not everyone is suited for self-employment. Before you go ahead with any plan to start a business it is important to take a close look at yourself and ask yourself some important questions. 
1. Do you have enough start-up capital and a back-up income?
It takes money to make money, even if it is only a home business. Make sure that you have enough funds to equip yourself and begin marketing before taking the plunge. Also, don’t expect to make a lot of money in the early stages of your business. You will need to set aside enough money to provide for you and your family during the initial start-up period for your business. Consult with other similar businesses and find out how long it took them to become viable.
2. Are you a self-moving person?
This is the key quality that separates an employee from and entrepreneur. If you need to wait around and be told what to do, then you would find it easier to get a job with a company rather than to launch your own business. On the other hand, if you are able to think of an idea and carry it out without prodding from someone else, then you may be able to succeed in your own business.

3. Are you willing to work more than a standard 9-5 day?
When you work for someone else you are contracted to work a certain schedule. At the end of the day, you can often able to just forget about the job, go home and relax. When you have your own business you carry a load of responsibility on your shoulders and you will often end up working longer hours than a normal salaried employee. If you like what you are doing and if your business is financially rewarding then you may not mind putting in a lot of extra hours and working when other people are resting. Once again, there is no “right” or “wrong” here. It is just a question of looking deeply at yourself and finding out what you are best cut out to do.
4. Is your family ready to back you up?
You may have a great idea for your own business, but before you begin you have to see if your family is ready to support your ideas. If you start your own business there may be an element of risk and an increased demand on your time. Owning your own business and having a lot of responsibility can also be very stressful. It is crucial that your closest loved one, the ones who share your life, also share your vision and will provide the emotional support and understanding that you need in order to be successful.
5. Are you passionate about the business that you want to set up?
In order to be successful in your own enterprise you will have to be self-moving and you may have to work harder than an employee in someone else’s firm. If you do not really like what you are doing you will find it hard to get the inspiration and drive that is required for such a task. Choose an activity that you know something about and choose an activity that you enjoy doing. The ideal business would be one where you have some prior knowledge and something which you enjoy doing.

One thing to remember, there is nothing wrong with being an employee and working for someone else. There are a lot of advantages in terms of job security, steady income, standard hours and other benefits. It is just a question of looking at your total situation and making the right choice. On the other hand, if you do possess the qualities of an entrepreneur and really have a good idea backed by adequate capital and expertise, then starting your own business may be the best thing you will ever do.

Posted: 18th March 2010 by pisthon shella anggarena in Uncategorized
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Small Business Articles
Robert Gerrish 



Top 10 Customer Service Tips for Entrepreneurs Top 10 Customer Service Tips for Entrepreneurs – Robert Gerrish

1. Be there!
There’s nothing better than the good old fashioned personal touch- answer your phone within 3 rings; give your name and be ‘present’ to the caller; avoid sounding rushed or too busy. Every customer wants to feel special; really being listened to fosters this sense.

If using voicemail/message-bank, make the message clear and well spoken; use a friend’s voice if necessary. Making your message day-specific – ‘Hello, it’s Monday the 17th .’ – can help allay fears that a message may go unnoticed.
If you’re using a mobile, try to avoid customers having to leave messages in two places as this can create the impression of being illusive and hard to reach. In these circumstances consider diverting your office phone straight to your mobile.

2. Don’t park in the best spot
Whether applied literally or metaphorically, this is a classic faux pas to avoid. How often do we see the best parking spots reserved for the owner or staff?
What a signal to send a prospect!
Take a look around your business and see if you’re unnecessarily pinching the best spot.

3. Expand customer expectations

Do more than is expected. The phrase ‘under promise, over deliver’ is the perfect maxim for customer service. Don’t promise delivery schedules you can’t meet, set a comfortable date and surprise by delivering early.
Respond to messages promptly, remembering that any response is better than a long delay.
Above all, communicate constantly – never leave a customer wondering what’s happening. Communicate every step of the way.

4. Ask permission

The advent of email and the dislike of unsolicited mail or ‘spamming’, is a reminder of the importance of seeking permission in certain instances.
Whether it’s the use of nicknames, making a personal comment within a business conversation or divulging your customer’s identity to others – show respect and caution and always ask permission.

5. Show understanding
To truly cement a new relationship, demonstrate you fully understand the requirements of your customer.
Sometimes we get stuck behind the language of our business and forget the outcome our clients are seeking. Listen out for indicators signalling what’s wanted and reflect these back using plain English.
Phrases like “Let me see if I fully understand your requirements” followed by a clear summary will do much to make your customer feel comfortable and in the right hands.
Take notes and listen for emotive language – heightened emotions are links to customer needs. Show that you’ve heard them and state how your product or service can fulfil the need.

6. Manage your image
If you employ contractors, freelancers or temps within your business, your customers will always judge them as if they are your employees.
Anyone representing your business adds to (or detracts from) your image. Control your image by establishing policies and procedures. Customer service should be seen as a business-building virus that permeates everywhere. Keep your virus healthy!

7. Give business to others
Occasionally what we have to offer is simply not what a customer is looking for, or our services do not encompass all that is required. In these instances it pays to be knowledgeable and to refer customers to others.
Businesses that truly serve their customers don’t rest until each customer is satisfied. Be generous with your referrals, it will pay dividends.

8. Watch the big boys
Big business watches out for trends and looks to see where opportunities exist that small business is not satisfying. This also works in reverse.
Keep abreast of big company customer service initiatives and look to translate them into your business or better still, improve them.

9. Follow-up and feedback
Service doesn’t stop when the sale is concluded, this is when it’s reinforced and expanded. Follow-up customers to ensure their needs have been met, ask for feedback on the key areas of your business dealings and show your sincerity by making changes whenever relevant.
Internet success stories (yes, there are plenty!) are a great example of how customer behaviour, habits and patterns can be immediately applied to great advantage.
Listen to comment, make changes, experiment.

10. Say thank you!
Say it everywhere. Say it on your invoices; say it out loud; say it to your staff. Never conclude a sale without a thank you.

The Art of Exceptional Customer Service

Posted: 18th March 2010 by pisthon shella anggarena in Uncategorized
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Marketing is essential to the success of any business. Yes, there are some businesses that do well with little or no advertising. But there is more to marketing than advertising. Much more.
The Random House Dictionary defines marketing as “the commercial functions involved in transferring goods from producer to consumer.” That covers a lot of ground. It starts with the production of the product, and ends with the purchase of the product. Or does it?
If you don’t like that definition, consider the four P’s of marketing: product, place, price and promotion. You may have heard those in business school, and they are, no doubt, important. You must have a good product. You must place it where your target market will see it. You must price it properly. And, of course, you must promote it.
These two concepts provide a pretty good picture of marketing. But there’s something missing. Something important. And that ‘something’ is customer service.

“Being on par in terms of price and quality only gets you into the game. Service wins the game.”
Tony Alessandra

Every successful business owner knows that providing good customer service is important. But have you taken the time to think about why this is true? There are many reasons:

• Happy customers tend to be repeat customers. If they had a good experience once, they will remember it the next time they need something that you can provide.
• Happy customers can refer their friends and family to you. Your best advertising efforts just can’t beat a personal testimonial from a satisfied customer.
• Happy customers might give your products or services as gifts. This puts them in the hands of a new customer, and if you make a good impression, he could become a repeat customer.
• Happy customers can spread the word far and wide. In the Internet age, anyone can broadcast his opinions through blogs, websites and email. Those who have a favorable opinion of your company may take it upon themselves to provide free advertising for you.
• Unhappy customers won’t come back, won’t refer you to friends and family, and won’t give your products or services as gifts. But they may very well spread the word far and wide. In fact, unhappy customers are more likely to broadcast their dissatisfaction than happy customers are to share their satisfaction.

Customer service can easily cause your business to sink or swim. So why isn’t it even mentioned in many definitions of marketing?
Maybe it’s because it’s such a loaded subject. Customer service is one of those things that permeates every aspect of a business. From the design of the product, to the way it’s promoted, to the method of delivery to the customer, and beyond. In fact, many of the most important aspects of customer service happen after the sale is made. These include responses to questions about the product, handling of complaints, and follow-up efforts.
Or maybe it’s because customer service isn’t an exact science. There are certain things about it that are universal, but what works for one business won’t necessarily work for another. Small, localized service-based businesses, for instance, might be able to follow up with each customer by phone and ask personalized questions about their experience after each purchase. For larger, product-based businesses, such an approach might be impractical.
Whatever the reason may be, it’s imperative to keep customer service at the forefront of your marketing efforts. It’s much easier and more cost-effective to keep an existing customer than it is to gain a new one.

Mortgage To Help Your Financial Future

Posted: 18th March 2010 by pisthon shella anggarena in Uncategorized
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Home equity mortgage can be very useful and ideal if you have a specific and immediate borrowing need in your mind. A mortgage is the transfer of an interest in property to a lender as a security for a debt which is usually a loan of money. In simple words, the mortgage is a security for the loan that the lender makes to the borrower. The mortgage can be your perfect solution if you need to have a flexibility to have access funds when you need them. These flexible payments include the payment options to suit with your individual budget.

If you are a person seeking for a home equity mortgage, there are many mortgage companies offering you the information and services online in their websites that followed with some other supporting service features. Most of these companies offer us competitive interest rates. They would also offer us convenience to allow us having the access into the funds with personal checks. Some of them are also followed with optional, affordable credit life insurance to protect our family.
These companies usually also offer you the services with fixed rate loan which is determined by your home equity mortgage. Such loan is distributed in one lump sum and can be repaid over variety of loan term. This fixed rate loan perhaps will give you a peace of mind that your interest rates will not increase. These companies would also offer you automatic payment features to allow you having a simple monthly payment.

The Good Agribusiness

Posted: 18th March 2010 by pisthon shella anggarena in Uncategorized
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The agribusiness aspect is not only in the term of the farming product, the aspects are also including the manufacture and the distribution of the farm supplies. It related to the storage, the processing of the agriculture products, and also the distribution of the fix stuff of the products. The agribusiness products are also having various kinds from the agriculture products such as rice, fruits, and vegetables up to the livestock product such cow, goat, fish and others. The result of the products is also considering as the agribusiness, for example milk and meat. This is the first made products. Then, if the producers want to make other products or the secondary result, they can make and increase their creativity. For instance, milk can be made as ice cream, bread, and cereal cereals. They have also considered the distribution in term of the distribution place and the distance of the location. Here, they can share their products into the restaurants since they have to serve food for their customer. They also can be share to the supermarket or traditional market so the customer can easily enjoy the products. This agribusiness industry needs a lot of cooperation and good relationship management because it includes bigger field. The producers have also considered their manufacturer stuffs in order to make products and to fulfill the need of public. They also can use the development of technology both to produce and to distribute the products. For the production, they can use several devices such as robotic milking to produce more milk. For the distribution, Internet facility is one of the ways. In this term, the producers can share their product through Internet completed with the description of the product and also the price. The technology can support this business and give the easiness and cut the cost in some aspects such the distribution aspect. This business also has to consider the condition of the place. For example if the area is near the sea or watery areas, the producers can make fishery product because it is suitable in the term of the location. This brings the sensitivity of the producers because if they wrong to decide the agribusiness field, they cannot gain the benefits and the advantage of their work. Besides, they also have to know what does market want; this is related to their financial benefit. For instance, the dairy products are always becoming a part of public needs. Here, the producers can begin to build a rice field, milk production, and other dairy needs. Of course the products are always searched by the consumer.
For next consideration is related to environmental impact. For example if the producer makes the wrong device to support their agribusiness industry it will be dangerous not only for the earth but also for people who live within the earth. They have to consider about the pollution which they make, the energy that they use to support their activity. Some alternatives solution is trying to do by the producers, for examples using the garbage as the alternative energy to support their works or use the garbage as the food for the animal. This action not only save the world in term of global warming but also reduce the productions cost because there will be no wasting products.

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